Now, click to download and install the software.

Again, go to the Run window, type – “ c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Under print server properties, go to drivers - remove any entry there as well.

Press the 'windows key' + 'r' to get the 'Run' window open - Type ' printui.exe /s' (There is a space between.

Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.

Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.First, unplug the USB cable from the printer, if present.But try to perform a clean install as suggested below and check: I understand that you have tried to reinstall the drivers a few times. It certainly looks like an issue with the printer drivers on your PC. Hello, see that you were interacting with He is out of office and I'm here to help! I'm at the point now of looking to return the product which is a shame as the printer is very good.Ĭan someone please advise on a possible solution for this? I have uninstalled, installed, run the print and scan doctor, tried wired and wireless without any success and just going around in circles currently. I just cannot understand why the full application prints but does not scan, yet the smart app scans without any issues at all. (so this option does not work for the business) We then moved to scan to computer but again no option on the printer to scan double sided. (wired and wireless fail to scan using the full HP printing & scanning application).Īll PCs are up to date and running windows 10 pro.Ĭhecked firewall settings with no issues. I've wired the Printer to the local network without any success on resolve. Unfortuatnely the HP Smart app doesn't allow double sided scanning which the customer requires. When we installed the HP Smart app this allow scanning with no issues. The full instalaltion package now fails to pick up the scanner. Initally the full print and scan application worked well but then the scanner option stopped working. The printer works well no issues apart from the scanner. I have installed a Officejet Pro 7740 for a client with 7 staff. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Hp officejet pro 7740 scanner software